Data Deletion Request

Request Data Deletion

At ManyShop, we respect your privacy and your right to control your personal data. You can request the deletion of your personal data at any time by contacting us directly.

Email Us

Send your data deletion request to:

[email protected]

Please include your registered mobile number and specify that you want to delete your data.

We will process your request within 30 days of verification.

What Data Will Be Deleted

When you request data deletion, we will remove the following information from our systems:

Account Information: Your name, email address, profile data, and account settings
Instagram Connection Data: Connected Instagram account information, authorization tokens, and connection history
Message Templates: All automated message templates you created and customized
Conversation History: Records of automated messages sent through our platform and engagement data
Analytics Data: Your personal engagement statistics, performance metrics, and usage analytics
Payment Information: Billing details, transaction history, and payment method data (where legally permissible)
Support Communications: Customer service interactions, support tickets, and communication history
User Preferences: Notification settings, privacy preferences, and customization data

What Data May Be Retained

Some data may be retained for legal, security, or operational reasons:

Legal Compliance: Data required by law for tax, audit, or regulatory purposes
Security Records: Anonymized security logs for fraud prevention and system protection
Aggregated Analytics: Anonymized usage statistics that cannot identify you personally
Financial Records: Transaction records required for accounting (with personal identifiers removed)
System Logs: Technical logs for system maintenance and improvement (anonymized)

How to Request Data Deletion

To request deletion of your personal data, please send an email to [email protected] with the following information:

Required Information:

Subject Line: "Data Deletion Request"
Your Full Name: As it appears on your account
Mobile Number: The mobile number you used to register your ManyShop account
Instagram Username: If you have connected an Instagram account
Account ID: If you know your account ID (optional but helpful)
Reason for Deletion: Brief explanation of why you want to delete your data (required)

Verification Process

To protect your privacy and prevent unauthorized deletion requests, we follow a verification process:

Initial Response: We will send an email response to your request within 24-48 hours
Mobile Verification: We may send a verification SMS to your registered mobile number
Identity Confirmation: You may need to provide additional information to confirm account ownership
Security Check: We verify the request is legitimate and not fraudulent
Processing Confirmation: Once verified, we begin the deletion process

Important Instructions:

Please follow all email response instructions carefully. We will provide specific steps in our email response that you must complete to verify your identity and proceed with the deletion request.

Security Note: For security reasons, we cannot process deletion requests from unverified sources or without proper identity confirmation.

Processing Timeline

Here's what you can expect during the data deletion process:

Process Step	Timeline	Description
Request Verification	1-3 business days	We verify your identity and confirm the deletion request
Account Deactivation	Immediate	Your account is immediately deactivated to prevent further data collection
Active Data Deletion	3-7 business days	Personal data is removed from active systems and databases
Backup System Cleanup	Up to 30 days	Data is removed from backup systems and archives
Final Confirmation	30 days	You receive confirmation that deletion is complete

Third-Party Data Considerations

Please note that ManyShop can only delete data within our systems. Data that may exist in third-party systems includes:

Instagram/Meta: Messages sent through Instagram remain in Instagram's systems according to their data policies
Payment Processors: Transaction records may be retained by payment providers for legal and regulatory compliance
Analytics Services: Anonymized data in third-party analytics platforms may persist
Email Services: Email communications may be retained by email service providers

You may need to contact these services directly to request deletion of data in their systems.

Frequently Asked Questions

Q: Can I recover my data after deletion?

A: No, data deletion is permanent and cannot be undone. Please ensure you have backed up any important data before requesting deletion.

Q: Will deleting my data affect my Instagram account?

A: No, deleting your ManyShop data will not affect your Instagram account. We only remove data from our systems.

Q: Can I request partial data deletion?

A: Yes, you can specify which types of data you want deleted. Please mention this in your email request.

Q: What if I change my mind after requesting deletion?

A: If you contact us before the deletion process begins (within 1-3 business days), we may be able to cancel your request.

Q: Do I need to provide a reason for deletion?

A: Yes, providing a reason for deletion is required. This helps us understand your request and improve our services.

Q: What if I don't receive the email response?

A: Check your spam folder first. If you still don't receive our response within 48 hours, please contact us again with your mobile number and request details.

Q: Can I use a different email address to request deletion?

A: Yes, you can use any email address to send the request, but you must provide your registered mobile number for verification.

Contact Information

For questions about data deletion, privacy concerns, or to request data deletion:

Email: [email protected]
Subject Line: "Data Deletion Request" or "Privacy Inquiry"
Response Time: We typically respond within 24-48 hours
Required Information: Your registered mobile number and reason for deletion
Contact Page: Contact Us for general inquiries

Remember:

Always follow the instructions in our email response. We will provide specific verification steps that you must complete to proceed with your data deletion request.

Important Notice

Data deletion is permanent and cannot be undone. Please ensure you have exported or backed up any important data before requesting deletion. Once the process begins, we cannot recover your information.